99 Days Trial Policy
Within 99 calendar days of mattress delivery, you will have a chance to return or refund of any kind reason you are not satisfied with your mattress. To be eligible for an exchange, you must still be within your 99-nights trial period and have had it for at least 30 days, and the mattress must be clean and undamaged.
To initiate a return or refund, please contact us at firstname.lastname@example.org. Once your eligibility is being confirmed, we’ll arrange our third-party delivery partner to pick up the mattress from your residence. Return is only eligible for mattress delivery after 30 days. This is because your body need a 30 days to accommodate a new mattress.
For West Malaysia
Your total payment in full for that issue mattress will be fully refunded less the value of any discount, interest accrued, and/or shipping charges.
For East Malaysia
A RM250 will be charge as transportation fee to ship your mattress back to our warehouse. This amount will be directly deduct from the total refund amount.
A RM300 will be charge as transportation fee to ship your mattress back to our warehouse. This amount will be directly deduct from the total refund amount.
Further details please read in our Terms & Conditions.